Are Listening Skills—and Decent Customer Service—Lost in this Generation’s Fresh Graduates?
Here’s a typical scene every time I go through a Dunkin Donuts drive-thru… Me: One medium hot latte with skim milk Crew: Okay, would you like it hot or cold? Me: Hot (okay…he’s too young to be deaf) Crew: Whole or skim milk? Me: Skim milk (getting impatient here…) Every. Single. Time. And that was just a single item order….